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DualDesk products  do not contain ad-ware or spyware.

Stop paying monthly fees! DualDesk is the PC remote support solution that you own & control.

The return on investment is almost immediate and the savings can be substantial enough to hire additional employees and expand your business.

DualDesk Was Named
"Best Value"
in Remote System Administration Utilities!

"It's  ultra-small file
download size makes it the smallest and
fastest . . .
Ideal for users on slow
modem connections."

"The highly optimized, DualDesk is
miles ahead of the
competition's similar
products which have less
features and bloated file
sizes of more than twice the size. . . the DualDesk
advantage is obvious in
every category . . . hands
down best in class and
performance."

Sometimes the best way to help someone fix a problem is to do it for them. With DualDesk, the remote-control software will automatically establish a desktop sharing connection with your technician. The technician can see and operate the customer's remote computer almost like being there in person, the technician can logoff/logon or reboot the remote computer and reconnect before the logon prompt even if the customer is away from their computer or out of the office.
 
DualDesk saves you and your customers time and frustration by giving your technician immediate direct access to their PC letting your technician get in and fix the problem so your customer can get back to work in minutes.
 
DualDesk runs entirely on your own Windows based desktop computers and there are no 3rd party services involved so you retain full control of the service as well as the costs.

DualDesk can pay for itself the first time you use it!

DualDesk lets your technicians provide better and quicker service to your customers, you have less out-of-pocket expenses and spend less time on the road!

Privacy and security is our top priority, there are never any 3rd party services involved with the remote session . All data that is transferred is direct point-to-point between the remote customer's system and the technician's system. All log information is stored and displayed only on the local technician's system, not on the remote customer's system.  This eliminates the possibility of the data being intercepted in transit or the need to transfer sensitive customer information across unsecured networks or mail servers.

Auto-Installs on-demand in seconds!

DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe Hot Spot!  This customer's notebook computer was repaired within minutes of his call, even before he finished ordering his lunch...
  now that's customer satisfaction!

DualDesk has built-in shortcuts to the most used tools and utilities on the remote system. System Information, System Properties, Video Display Properties, Sound and Audio Properties, Internet Properties, Device Manager and you can reboot the remote system into Safe Mode to allow you to remove viruses, worms, trojans, ad-ware and spyware without having to ask the remote user to hit the F8 key. After the remote system reboots in Safe Mode, it will auto-connect back to the technician with no input required from the remote customer.

To present a more professional appearance to the customer, the window titles can be customized with you own company name.

DualDesk is a force
multiplier, expand your
customer base without
adding technicians!

Windows administrator rights are not required. Works even if the user is logged in to Windows with a restricted or a "Guest" account with no privileges to create folders or write to the registry.

To spare your customer the agony and stress of watching their time and money constantly ticking away like the meter on a gasoline pump, the session time and duration is not displayed on the remote customer's computer.

NO customer
configuration is needed
even if the remote
customer is behind
a Firewall, NAT Router
or Cable/DSL
Broadband Gateway.

 

Features

   Designed for Microsoft Windows 7 / 2008 / Vista / 2003 / XP / 2000

No other remote support system offers the reliability, speed, features, flexibility and industry proven record of DualDesk...

 

Click here to take a virtual tour of DualDesk

Now you can own the smallest, fastest, industry proven support solution and
take 10% off if you pay online or order within 15 days of your free trial!

 

  • .Net NOT required

  • ActiveX NOT required

  • Java NOT required

  • Web browser NOT required
     

DualDesk lets Remote Customer choose from Multiple Session Modes:

  1. Full-Control Mode (remote control with file sharing)
  2. Remote-Control Mode (remote control without File Sharing
  3. View-Only Mode (no keyboard inputs, mouse control or file sharing)
  4. Standard Direct Client Server Mode (P2P)
  5. Relay Mode* (allows all of your technicians to share the same public address and same public port simultaneously without using repeater mode or ID codes)
  6. Repeater Mode** (allows both the technician and the customer to connect to each other through firewalls they don't control such as hotels or off-site locations)
  7. VNC Compatibility Mode option (allows the DualDesk server and viewer to connect to standard VNC servers, VNC viewers and VNC repeaters commonly available for Windows, Mac, Linux and most other operating systems ).

     * Relay mode requires the use of the included DualDesk Reverse Proxy software.
    ** Repeater mode requires the use of the included DualDesk Repeater software.

DualDesk has a huge arsenal of built-in tools and a customizable Toolbox with no limits. In addition to the built-in system tools, there are 10 user customizable tool commands, a catch-all embedded tools folder allowing you to add tools by simply dropping them into a folder as well as customizable links to your preferred tools website, questionnaire page etc.

One-time purchase with NO recurring fees.

Try it free and see why so many Fortune 500 companies have made
the switch to DualDesk as their remote support help desk software.

Price and Feature Comparisons

Best Value

Click HERE to try it free

DualDesk
Professional

Price $250
-10%
= $225
Number of customizable tools Unlimited
Price per License per Customer Free
Annual Fees Per License Free
Software Updates Always
Free
Telephone Support Always
Free
Support via Email Always
Free
Concurrent Sessions Per Technician Unlimited
Support Sessions Per Month Unlimited
Number of Customers Per Month Unlimited
Number of Computer Installations Unlimited
Dual Monitor / Multi-Monitor Support Yes
Customers can connect to the technician for immediate remote support even if the software is not installed on their system Yes
Technicians can support customers from off-site computers without installing the technician software Yes
Change any customer module configuration options and settings yourself at anytime
(another industry First)
Yes
User configurable tool box supports an unlimited number of tools and utilities.
(another industry First)
Yes
User configurable commands to automatically run before and after the session.
(another industry First)
Yes
Unattended Remote Start
 for after hours support that runs as a system service to initiate the session remotely even on unattended servers and workstations with no user logged on
(another industry First).
Yes
Option to Delay Individual Customer Connections until Tech is ready or available
(another industry First)
Yes
Option to Load Configuration from web file allowing you to change the configuration without creating or replacing or changing the customer file 
(another industry First)
Yes
Web configuration can display a custom message if the technician is not available
(another industry First)
Yes
Option to prompt the user for the Configuration name allowing you to support unlimited technicians from a single customer module 
(another industry First)
Yes
Option to Display a Custom Message to the customer if all Techs are busy or not available
(another industry First)
Yes
Option to Control Sessions via PHP/ASP/Perl/CGI web pages
(another industry First)
Yes
Create Your Own customer download modules
(another industry First)
Yes
Self-Installing without Customer Configuration Yes
Ad-Hoc Install On-Demand Automatic Installation Yes
Windows 7 / Vista Friendly -
Automatically answers User Account Control (UAC) security prompts while the remote session is active
(another industry first)
Yes
Windows XP Firewall Friendly -
Automatically adds an exception to the Windows Personal Firewall with no user prompts or configuration
(another industry first)
Yes
Hardware Firewall Friendly -
Works through Hardware Firewalls & NAT Routers
Yes
Peacefully Co-Exists with other remote control software such as pcAnywhere,
GoToMyPC, Microsoft
Terminal Services,
Remote Desktop, etc.
Yes
Can be used to remote install, deploy, configure, test or upgrade other remote control software, Windows software packages, printer drivers, device drivers, firewalls and routers Yes
Runs from Disk Yes
Runs from Email Yes
Runs from Website Yes
Cleanly Uninstalls with One Mouse Click Yes
Automatic Un-Attended Uninstall on Exit Yes
Automatic or Manual Screen Scaling Yes
Works without Windows administrator rights (even if using a "Guest" account) Yes
Works as a System Service Yes
Works with Windows running
in "Safe Mode"
Yes
Re-boot Windows into
normal mode and Re-connect before the logon prompt
without user intervention
Yes
Re-boot Windows into
"Safe Mode" and Re-connect
before the logon prompt without user intervention
(another industry first)
Yes
Re-Boot Windows at end of session (to lock computer)
(another industry First)
Yes
Force Remote System Reboot
(Emergency Reboot)
(another industry First)
Yes
Logoff and Logon to Windows without disconnecting Yes
Allows Remote Reboot/Log-On/Off
& Shutdown
Yes
Prevents connection time-outs due to inactivity Yes
Prevents advanced power management (APM) activation (stand-by / hibernation / screen blanking / power off) due to inactivity Yes
Real-Time Multi-System Remote Control Yes
Multiple Customers can connect to One Technician Yes
Multiple Technicians can connect to One Customer Yes
 Sessions can be Passed to Another Technician Yes
 Auto-Reconnect if
Connection is Lost
Yes
 Auto-Call-Back & Re-Connect
Before Logon Prompt after
Reboot / Restart / Cold-Boot
(Even in safe mode)
Yes
 Auto-Call-Back & Re-Connect Reboot / Restart / Cold-Boot if running as a restricted user Yes
Incoming connection prompt allows Your Technicians to Silently Accept or Reject Incoming Calls Yes
Disable/Enable Listen Mode
to automatically reject
incoming requests to
prevent interruptions.
(another industry first)
Yes
Enable / Disable
Remote Mouse and
Remote Keyboard Inputs Only
(remote monitor stays on)
(another industry first)
Yes
Enable / Disable Local Mouse and Local Keyboard Inputs (view only mode) remote inputs are still visible & file transfers and chat are not affected
(another industry first)
Yes
Built-in session timer Yes
Built-In Real-Time Chat Yes
 Self-Installs without Input from Customer Yes
Option to log session start/end/duration
data to log file
Yes
User-configurable commands or programs to execute on connect / disconnect / available /not available. Can be used to notify databases & websites to allow customers to see if the tech is available or to automate billing.
(another industry first)
Yes
Detects Personal Firewalls Yes
Optional Redirector Mode allows multiple technicians to share the same public IP address and the same port
(this is not Repeater Mode).
(another industry first)
Yes
Can pass the Relay Mode address on the command line
(another industry first)
Yes
Can pass the Repeater mode ID code on the command line
(another industry first)
Yes
Can pass the Direct mode port number on the command line
(another industry first)
Yes
Option to prompt the user for the port number to use to connect to the technician
(another industry first)
Yes
Option to prompt the user for the Repeater ID code to use to connect to the technician
(another industry first)
Yes
Built-In Multi-File Transfer Yes
Built-In Folder/Sub-Folder Transfer Yes
Custom Splash Screen Yes
Custom Screen Blank Yes
Customizable Disclaimer
(Yes/No) Prompt
Yes
Customizable End of
Session Message
Yes
Customizable program icon Yes
Single support file download for unlimited multiple technicians
(another industry first)
Yes
Subfolder transfers Yes
Optional VNC compatibility mode Yes
Optional Password Protection Yes
Optional Automatic Daily PIN (password increment number)
(another industry first)
Yes
Option to ask the remote customer if they wish to
start the session in
View-Only mode
Yes
Option to ask remote customer if they wish to disable file transfers
when session is started
Yes
Option to ask remote customer for a unique ID / Ticket Number to use Repeater when software starts
(another industry first)
Yes
Optional 40/56/128 bit Data
Encryption Security
Yes
Stand-Alone Technician
Webviewer can be run from a
guest PC with no installation
(another industry First)
Yes
Mobility via Repeater / Gateway / Redirector
(another industry First)
Yes
Custom Branded Customer Module Yes

 
* Updates of the Professional edition is always FREE, simply install the new version over the old.
Customized versions may require a re-programming charge after the (renewable) support agreement expires.

Package Differences

The Professional Edition enables all available features including encryption, repeater mode, view-only mode, password protected customer modules and the customizable ToolBox application.  The splash, customer module program icon, disclaimer, company name, goodbye message and questionnaire link are user customizable.

Features

  • DualDesk runs on your OWN Microsoft Windows 7/2008/Vista/2003/XP/2000 desktop computers and uses direct point-to-point communications initiated by the remote computer to connect directly to your support technician's computer. There are no 3rd party services involved so you retain full control of the service as well as the costs.  Since there are no 3rd parties involved, the cost never increases and you do not have recurring fees, surcharges or unexpected maintenance outages.
  • User Configurable Tool box that supports an unlimited number of tools
  • Ultra-Small download file size.
  • Reboot the remote PC into SAFEMODE with networking and auto-reconnect.
  • Windows administrator rights are not required. Works even if the remote user is logged on to Windows with a "Guest" account with no privileges to create folders or write to the registry.
  • Dual-Compatible, it has built-in support for viewer mode and repeater mode operation.
  • Built-In Repeater Mode ID / Ticket Number Prompt (allows both technician and customer to connect to the repeater through firewalls they don't control)
  • Built-In Real-Time Chat.
  • Built-In Multi-File and Folder Transfer.
  • Alerts remote customer if files are transferred.
  • Automatic and Manual Fit-to-Desktop Screen Scaling.
  • Optional 40/56/128 bit End-to-End Data Encryption Stream Security.
  • Ad-Hoc auto-install on-demand by simply clicking a link on a website, email link or attachment or from disk with no user configuration required.
  • Disable/Enable remote monitor (blank/un-blank), remote mouse & remote keyboard inputs.
  • Disable/Enable remote mouse and remote keyboard inputs only (remote monitor stays on).
  • Optional Password Protected Installer.
  • Option to ask the remote customer if they wish to install the server in View-Only mode.
  • Option to ask remote customer if they wish to disable file transfers when server installs.
  • Works with Windows running in "Safe Mode".
  • Works on any LAN, WAN, Internet, Intranet, Intraweb, Wireless Lan, Access Point, Broad Band or VPN connection that supports TCPIP.
  • Works with BroadBand, Cable Modems, DSL Modems, Satellite Modems, Dialup Modems, USB Modems, Firewire Modems, Firewalls, NAT Routers, Hubs, Bridges and Gateways.
  • Firewall Friendly - Works through remote Firewalls & NAT Routers
  • Reverse connects automatically when installed so the technician can remote control the customer's computer in seconds. The customer can leave it installed for later use and re-connect to your technician by simply clicking an icon on their desktop or remove it cleanly at anytime by clicking an icon.
  • Runs as a Windows service so if the connection is lost or you need to re-start the remote system after making changes, you can re-boot the customers computer and it will auto-reconnect back to you before the logon prompt so you can continue working even if a remote user is not there to logon.
  • Allows the technician to log off user and log on as a different user to correct problems in multiple Windows profiles or to gain administrative rights.
  • The AutoVNCsize k automatic installation program your customer runs can be attached to an email message or a link in an email message instead of putting it on your website for even more security.
  • Peacefully Co-Exists with other remote control software such as pcAnywhere, GoToMyPC, MS Terminal Services, etc.
  • Can be used to remote install, deploy, configure, test or upgrade other remote control software, Windows software packages, printer drivers, device drivers, firewalls and routers
  • Network administrators, consultants, technicians and IT administrators can configure or maintain computers or hardware from / to any location without running all over town or up and down stairs. 
  • Incoming connection prompt allows your technicians to accept or reject inbound session requests silently.  There are NO messages sent to the customer telling them their request has been rejected so the customer's feelings aren't bruised and hackers won't know they've found the viewer and will move on to other targets.
  • Built-in automatic session timer in gives the technician the precise duration of the session.
  • Cleanly Uninstalls with One Mouse Click
DualDesk uses direct point-to-point (P2P) communications initiated by the remote computer to connect directly to your support technician's computer so refresh rates and response times quicker and file transfers are faster.

One-time purchase with NO recurring fees.

DualDesk runs entirely on your own Windows based desktop computers and there are no 3rd party services involved so you retain full control of the service as well as the costs.

Since there are no 3rd party services involved, you do not have recurring fees, surcharges, unexpected maintenance outages or delays.

Click HERE to Order.            Click Here for Frequently Asked Questions

Note: Trial versions are available on request, simply fill out the request form.

 

 

 For more information call us! +1 (813) 419-3547

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