PC Remote Control & Presentation Software
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products do not contain ad-ware or
in Remote System Administration Utilities!
download size makes it the smallest and
fastest . . .
Ideal for users on slow
highly optimized, DualDesk is
miles ahead of the
products which have less
features and bloated file
sizes of more than twice the size. . .
advantage is obvious in
every category . . . hands
down best in class and
Sometimes the best way to
help someone fix a problem is to do it for them. With
DualDesk, the remote-control software will automatically
establish a desktop sharing connection with your
technician. The technician can see and operate the
customer's remote computer almost like being there in
person, the technician can logoff/logon or reboot the
remote computer and reconnect before the logon prompt even
if the customer is away from their computer or out of the
DualDesk saves you and your customers time and frustration
by giving your technician immediate direct access to their
PC letting your technician get in and fix the problem so
your customer can get back to work in minutes.
DualDesk runs entirely on your own Windows based
desktop computers and there are no 3rd party services
involved so you retain full control of the service as well
as the costs.
can pay for itself the first time you use it!
on-demand in seconds!
in less than 1 second via a wireless 802.11g network
connection at an Internet Cafe Hot Spot! This
customer's notebook computer was repaired within minutes
of his call, even before he finished ordering his lunch...
now that's customer
administrator rights are not required. Works even
if the user is logged in to Windows with a restricted or a
"Guest" account with no privileges to create
folders or write to the registry.
Testimonials & Reviews
What Our Customers
Say . . .
AGDATA Australia is a Queensland based software developer producing
accounting and production software for the agricultural industries of
Australia. We feel that quality support for our product is as important
as the quality of the software itself. We purchased Dual Desk early in 2008 to help us provide support to our
rural client base. The system has been absolutely great in providing a
simple to implement support solution. Our clients are in rural areas of Australia and typically do not have
the high speed and high reliability internet connections that we take
for granted in the cities. Dual Desk has proved capable and
reliable even over these slow, high latency connections.
Pixel ITT have been prompt and
capable in addressing the very few issues that we have had in running the system.
I have no hesitation in endorsing Dual Desk and Pixel ITT.
Australia Pty Ltd
When we set out to use Remote Support software within
AnswersThatWork.com, we followed our normal procedure which is to
evaluate every single solution thoroughly over a two-week period. This took us two months to complete. Our overriding criteria were
: 1) No installation on the remote user PC, 2) Small
footprint, 3) Flawless operation, 4) Ability to reboot into Safe Mode and then back
into Normal Mode, 5) One-time purchase, 6) Good backup support
from the publisher, 7) Professional grade software. We evaluated
15 solutions on our test systems. DualDesk was about the 4th solution we
evaluated and we knew instantly this was going to be THE ONE. In
fact, as soon as we started using DualDesk we almost did not want to
continue our evaluation of the other products, but we stuck to our
usual procedures and evaluated all 15 products, only to come back to
DualDesk because it won in all categories. While very well priced, it
is not the cheapest, but in our case Quality, Quality, and Quality was
what we wanted, so we bought it. Nine months later we are pleased to
say that this has been one of the best investments we've ever made -
it has never ever failed us and it is just simply one of those
wonderful products that one stumbles upon on the Internet from time to
time. A gem.
We have set up the product and it works a treat. Best in the market and EXACTLY what I have been searching for. By the way, we LOVE this product. It has almost paid for itself already as we are charging in 15 minute blocks for remote support. We are so pleased that someone has developed such a clever product with a fair licensing system by technician. It works a dream even through our clients
Everything is working beautifully. Used dualdesk all day yesterday and my
personal stress level went down about a hundredfold. 30-40 minute support
calls were reduced to 6 or 7 minutes, and the real beauty was, I knew that
things were being done correctly. The tech ability of our customer base is
abysmally low, while their dependence on technology in order
to perform their job is utter and absolute. It's a deadly combination for my
frustration level that dualdesk alleviated brilliantly yesterday.
One of our clients is a court reporting agency out of Memphis with 25
installs of our software. They use our product to conduct an elaborate file
share system between four different departments, all choreographed by a
single IT person. Well, it just so happened that yesterday, that IT person
had to be admitted to the hospital and two non-IT personnel were assigned to
figure out the system. They called me with zero idea of what was going on.
Without dualdesk, I have no idea how I could have got them on track.
Actually, I do know. I wouldn't have. And if that IT person does not
return anytime soon, without dualdesk, it's quite likely we would lose that
So anyway, GREAT product.
T3 Total Transcript Transfer
Just wanted to say thanks for making a remote control software that works great. I have been suffering with PCanywhere, VNC and others for the last 5 years. I haven't had a single issue connecting to any ones PC since I started with your software, and normally I am in and working in less
than a minute.
Systems Software / Edge Networks, Inc.
Hi Dual Desk Sales Team,
I'm a CPA and I just love your product! It's so easy to use (after working through the port configuration and ip address issues). My customers are impressed with my remote desktop support. My clients just click my support button and I'm connected. We work so much more efficiently now.
I've used gotomypc and mywebexpc. Your software is so much easier and faster, and the screen resolution is so much clearer. This is a great business tool and will help keep me miles ahead of my competition.
Keep up the good work!
Whitfield & Associates, LLC.
As a software and hardware reseller, we do a lot of onsite visits to troubleshoot, support and train our customers.
After trying other avenues of remote support, which just added to the amount of time spent in order to get it working,
Dualdesk has already outperformed and simplified any solution we have previously tried. It's simplicity, speed, lightweight install and
password feature make it ideal for our support staff and even easier for the client. I
recommend this product highly.
Thanks a million!
Customers of DualDesk,
Rarely do I publicly endorse a product but I must say I did my homework and
DualDesk is a fantastic product. I shopped around for a good remote control
app and was willing to spend a lot more than I did. DualDesk in my opinion
is the easiest product to deliver to our customers. Today we can ask the
most novice customer to navigate to a link on our website and enable remote
support with a couple of clicks.
I have worked with the big corporate Web-based solutions and they can't even
come close to the simplicity and reliability of this product. The automatic
reconnect after a hiccup or reboot is brilliant and the big guns can't or
won't offer this crucial feature for some reason. I can't tell you how many
times I've had to wait till morning for someone to reconnect to me
because of a glitch.
Great job guys!
I recently purchased the rights to a software product and all that it
entails, including development, sales and product support for customers
together with a backlog of unsolvable problems that goes back at least a
year. My previous job entailed architecting and managing development for the
worldwide customer support technologies of 3 different Fortune 50
corporations. The companies dealt with customer support issues on the order
of hundreds of thousands per month. We learned what worked and what did not.
What produced the highest customer satisfaction and loyalty and did it in
the most cost-effective manner. The answer ended up being simple. Working
with a customer over the phone or via e-Mail or bulletin boards was slow,
produced long time-to-solution metrics and frustrated the customer. The
main issue here is that the customer does not know, nor do they want to know
computer jargon or the skills required to assist in their own
troubleshooting. They got a computer to use it and they just need their
problem resolved. Support technicians got frustrated in dealing with verbal
and written communications which resulted in poor performance on their part.
We developed proprietary technology that does what DualDesk does now. The
support technicians can now get onto the customer system and do what they
know how to do - solve the problem. Customers have their problems resolved
without frustrating communication gaps. Time-to-solution metrics improved
drastically; customer satisfaction went through the roof. 99% of the support
industry has not figured this out yet - "Customers just want their problem
resolved" - and the current model of poor communication between a support
technician and the customer is not meeting this need for either the business
or its customer base.
So, when I went into business for myself, I knew that one thing I would
definitely succeed at would be the support of my customers. And I knew what
I needed to be successful. A few days of internet searching produced a few
candidate products. I eventually settled on DualDesk as being the simplest
to deploy to customers, support and use. In one week, I completely cleared a
year's worth of backlogged support issues. Many in just minutes. All because
I could actually get my hands on the customer's system, see the problem for
myself, avoid the communication gap and implement the solution. If you are
using other methods of supporting your customers, I assure you it is no
where near as cost-effective, efficient and raising customer satisfaction as
I am not getting any kickback or free product use for writing this letter of
recommendation. So why take the time? The product is good, but that still
would not convince me to take this time to write this letter. Then why? It
is because I have found that DualDesk personnel care about its customers as
much as I do about mine. In this world of finger-pointing customer service
(you know, "It's not our problem, you need to contact.") DualDesk folks have
helped me when it wasn't their problem and they knew it. Recently DualDesk
was no longer working because my ISP had changed my static IP address
without notification. The support persons at DualDesk drove back into work
to assist in helping me get around my problem so that I could help my
customers. They care! They care about their product and more so about their
customers. I will be a customer for life.
Jeff J Jones
service was excellent. Order was filled quickly and
questions were answered quickly (even though it was
the weekend) and tech support answers were right on
the money. The software is great and works exactly as
advertised (which is not always the case with many
products).! Dualdesk helped us resolve a modem /
router configuration issue at a customer's site that
dragged on for almost a week. At first they didn't
allow us to use DualDesk and paid a Telco technician
$100 to check the lines and configure the modem. Of
course that was wasted money since the technician
simply connected his OWN modem and then pronounced our
modem defective. At this point the customer became
highly agitated, asked to cancel the service and to
return the modem for a full refund. After a lengthy
discussion we were able to convince the customer to
give us 5 minutes with his PC and TWO minutes after we
connected to his PC with DualDesk, the high speed
modem was up and running fine. We subsequently made
another sale to the same customer.
have used DualDesk over a dozen times this last week,
and everything worked flawlessly. We are making a
concerted effort to tell the various hardware vendor's
that we work with around the country about Advantig. We
concur with your DualDesk web page banner: Named "Best
Value" in Remote System Administration Utilities!
ExpertCity's GoToAssist, NetworkStreaming and others
are just expensive replacements for Advantig's
Thank you for taking the time to help us implement the
use of Advantig's DualDesk as our help desk solution.
Visual Data, LLC
The meeting with the Instructors went very well yesterday. DualDesk worked great. The Instructors were impressed. In fact, two that did not sign up to use Dual Desk now think they would like to have it. I am going to wait a couple of days to see if any one else changes their mind, I will contact you for additional copies in a few days.
Thanks for all your support. In addition to a good product, you make the big difference.
very happy with dual desk it makes my work easy, thank
you for making such a good product for a very good
Thank you very much for you kind support, believe me
DualDesk will play a major
roll in growing my business I am very grateful to
DualDesk and Specially you Phill..