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PC Remote Control & Presentation Software

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DualDesk  products do not contain ad-ware or spyware.

Stop paying monthly fees! DualDesk is the PC remote support solution that you own & control.

The return on investment is almost immediate and the savings can be substantial enough to hire additional employees and expand your business.

Privacy and security is our top priority, there are never any 3rd party services involved with the remote session . All data that is transferred is direct point-to-point between the remote customer's system and the technician's system. All log information is stored and displayed only on the local technician's system, not on the remote customer's system.  This eliminates the possibility of the data being intercepted in transit or the need to transfer sensitive customer information across unsecured networks or mail servers.

DualDesk Was Named
"Best Value"
in Remote System Administration Utilities!

"It's  ultra-small file
download size makes it the smallest and
fastest . . .
Ideal for users on slow
modem connections."

"The highly optimized,
DualDesk is
miles ahead of the
competition's similar
products which have less
features and bloated file
sizes of more than twice the size. . . the DualDesk
advantage is obvious in
every category . . . hands
down best in class and
performance."

DualDesk can pay for itself the first time you use it!

DualDesk lets your technicians provide better and quicker service to your customers, you have less out-of-pocket expenses and spend less time on the road!

To spare your customer the agony and stress of watching their time and money constantly ticking away like the meter on a gasoline pump, the session time and duration is not displayed on the remote customer's computer.

Auto-Installs on-demand in seconds!

DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe Hot Spot!  This customer's notebook computer was repaired within minutes of his call, even before he finished ordering his lunch...
  now that's customer satisfaction!

DualDesk has built-in shortcuts to the most used tools and utilities on the remote system. System Information, System Properties, Video Display Properties, Sound and Audio Properties, Internet Properties, Device Manager and you can reboot the remote system into Safe Mode to allow you to remove viruses, worms, trojans, ad-ware and spyware without having to ask the remote user to hit the F8 key. After the remote system reboots in Safe Mode, it will auto-connect back to the technician with no input required from the remote customer.

To present a more professional appearance to the customer, the window titles can be customized with you own company name.

DualDesk is a force
multiplier, expand your
customer base without
adding technicians!

Windows administrator rights are not required. Works even if the user is logged in to Windows with a restricted or a "Guest" account with no privileges to create folders or write to the registry.

NO customer
configuration is needed
even if the remote
customer is behind
a Firewall, NAT Router
or Cable/DSL
Broadband Gateway.

 

  

Virtual Guided Tour
No other remote support system offers the reliability, speed,
features, flexibility and industry proven record of DualDesk.
..

 

You're in total control!  

  • You may reconfigure your remote support file yourself with ANY option your package
    supports at any time, as often as you like, including the splash screen and password.
  • You may change the destination address of your customer module yourself at any time.

DualDesk makes remote support simple . . .
The connection process
step-by-step . . . 

Step 1 - The customer clicks a link on your own website. (or runs it from an email attachment, a link in a live help desk session, an on-line chat (ICQ, Yahoo Chat, MSN or AOL Instant Messenger (AIM) etc.) or  hard drive, network share, floppy disk, CDROM, USB drive or any other removable media or embedded transport method)

The customer clicks a link on your own website to initiate the remote control session.
Step 2 - The customer selects "Run"

The remote control connection is immediately established with your help desk representative allowing them to see the remote desktop in a resizable window and control the remote mouse and keyboard on the remote customer's system in real-time, almost like being there in person, even if running in Safe Mode.

The 153k remote control helpdesk software runs from a Website, Email, hard drive, network share, Floppy Disk, CDROM, USB drive or removable media.

DONE! Connected! in less than 5 seconds...

It's simply that quick and easy!

Your customers are busy too.  They don't want to take the time to navigate through complicated procedures or a remote support system that takes 10 minutes or more to just get started. With DualDesk, you can connect, correct the problem, bill the customer and start on the next call before other remote support systems can even start to establish the first connection.

Click to Enlarge How the DualDesk remote support system works through Firewalls and NAT Routers
Remote support using DualDesk reverse proxy software and/or point-to-point methods ( Click to enlarge)

Below is a quick tour of some of the additional options and features of DualDesk as well as what the technician sees.

DualDesk auto-reconnects to your workstation before the
login prompt even if you re-boot Windows into safe mode.

Sometimes the quickest way to help someone fix a problem is to do it for them. With DualDesk, the remote-control server software is automatically self-installing, auto-launching and auto-connecting  and will automatically add an exception to the Windows XP Firewall and establish a desktop sharing connection across the internet or local LAN with your technician in less than 5 seconds with no user configuration required even if the customer is behind a hardware firewall or NAT router or using a modem on a GSM or GPRS wireless network or HotSpot. The technician can see the customer's remote computer in a resizable window on their desktop and operate it almost like being there in person. 

DualDesk is mature, industry proven software that unlike entry level remote support systems that are designed for home use, does not require multiple ports to be opened to support multiple technicians at the same address.

In addition to the 40 built-in system tools, there are 3 reboot methods, 10 user customizable tool commands, a catch-all embedded tools folder allowing you to add an unlimited number of tools by simply dropping them into a folder as well as an additional customizable link that can be used to launch your preferred tools website, a remote operator pager, built-in chat, 2 way file transfers and a customizable feedback URL that can be used to automatically launch a web page or email at the end of the session.

The technician can logoff/logon, reboot the remote computer normally or reboot it into safe mode and reconnect before the logon prompt allowing the technician to remove spyware, viruses and troubleshoot Windows hardware device drivers even if the customer is away from their computer or out of the office . 

DualDesk can pay for itself the first time you use it!  

DualDesk remote support software running on Vista as a service
DualDesk shown running as a service on Vista and auto
re-connecting before the logon prompt after rebooting

DualDesk is a one-time purchase with NO recurring fees.

DualDesk remote support software running as a service on Windows 7
DualDesk shown running as a service on Windows 7 and
auto re-connecting before the logon prompt after rebooting

DualDesk can also connect to standard VNC servers!  

DualDesk remote support software running on a MacBook
DualDesk shown connected to a Mac VNC server
NOTE: VNC servers do not support all of the DualDesk features.
A full-featured Mac and Linux DualDesk version is planned.
 

DualDesk is a small Remote Support HelpDesk Software program your customer runs from your website or from an email attachment that will allow you to Automatically Self-Install, Auto-Launch, Reverse Connect, Transfer Files, Chat and Remote-Control your customer's computer On-Demand in less than 5 seconds over the internet or LAN by simply having them click a website or email link.  You can even log off, logon, or reboot and it automatically re-connects before the logon prompt even in safe mode and there are NO prompts or inputs needed from the customer, so you can reboot the system and continue the session even if they are away from the computer.

DualDesk is compatible with standard mode, repeater mode and redirector or relay mode operation and even works with computers running in restricted "Guest" accounts.

Safe Mode       (click to enlarge image)       Safe Mode
DualDesk works with Windows running in Safe Mode
DualDesk works with Windows running in Safe Mode

DualDesk lets the remote user choose from multiple session modes:

  1. Full-Control Mode (remote mouse & keyboard control with file sharing)
  2. Remote-Control Mode (mouse & keyboard control without File Sharing
  3. View-Only Mode (no keyboard inputs, mouse control or file sharing)
  4. Standard point to point (P2P) Client Server Mode
  5. Repeater Mode (allows both the technician and the customer to connect outbound to each other through firewalls they don't control such as hotels or off-site locations)
  6. Same Port Repeater Mode (allows both the technician and the customer to connect to the same repeater port)
  7. Relay Mode (allows multiple technicians to share the same public IP address and same public port so only one port needs to be opened to support all workstations.)

DualDesk automatically configures the Windows XP Internet Connection Firewall (ICF) to allow the customer to connect to the remote technician without disabling firewall protection and there are no prompts or input required by the technician or the customer. The original firewall configuration is automatically restored with no input required by the technician or the customer when the session is ended and the customer's system is never exposed to the internet without personal firewall protection.

Windows administrator rights are not required. It works even if the user is logged in to Windows with a restricted or a "Guest" account with no privileges to create folders or write to the registry.

Guest Logon     (click to enlarge image)    Guest Logon
Works with restricted or guest accounts and logons
DualDesk works with restricted user accounts

DualDesk enables you to correct hardware configuration, software and device driver problems, configure and maintain networks, firewalls, NAT routers, gateways and provide training and presentations remotely without leaving your desk. It allows you to automatically remote-control the customer's computer as if you were in front it with no configuration even if your customer is behind a firewall so your technicians can support more customers in less time and not have to be constantly away on service calls letting unfinished work pile up in your shop.  Unfinished work doesn't pay the bills and adding more technicians can be a financial drain.

DualDesk uses direct point-to-point (P2P) communications initiated by the remote computer to connect directly to your support technician's computer so refresh rates and response times are quicker and file transfers are faster.

The DualDesk desktop sharing helpdesk software runs on your own desktop computers allowing you to fully control your costs.  It has an automatic self-installation that automatically connects outbound to your technician allowing it to pass through firewalls and NAT routers with no configuration required by the customer. It runs on standard Windows desktop computers and requires no customer configuration.

Optional single support file for an entire company or organization.

This allows you to place a single link on your website for any customer to connect to any support person. The customer downloads a single support file for multiple technician stations (the technician is selected by the customer via a dialog box or the parameter can be passed on the command line for use in scripts or other programs) To avoid scrolling through long lists of names, it simply asks the remote customer for the technician number or name of the technician to connect to. This allows you to have hundreds or thousands of technician stations in a single customer module without scrolling through long lists of selections. If you pass the technician ID number or name parameter on the command line, it will not prompt the customer unless it is not a valid number or name. This does not present a prompt after installation, re-boot or logoff/logon. (This option is not required.)

Since there are no 3rd party services involved, you do not have recurring fees, surcharges, unexpected maintenance outages, delays or security risks.

To help put the customer's mind at ease, DualDesk optionally allows the customer to install the software in full-control mode, view-only mode or remote control mode without file sharing. If the customer does install in file sharing mode, DualDesk keeps them informed when any files or folders are transferred to or from their computer or if any files are deleted or folders created. (This option is not required.)

Optional delayed connect feature allows you to delay the connection until a technician is ready or available or to start the remote session.  This can be after hours or even days later.  The customer can start the session and leave the office to take care of other business or they can leave for the day or for the weekend. The delay code is created ad-hoc by the technician or dynamically via a PHP/Perl/CGI/ASP webpage and can be letters, numbers or both. The session can also be started immediately by having the customer click "Skip".
 
Since the customer must always initiate the session, there are never any un-invited connections which helps preserve system security. (This option is not required.)

Technician is busy message

For increased flexibility, DualDesk offers optional web based configuration files that allow you to dynamically assign connection addresses, ports and repeater ID codes or to display your own custom ad-hoc messages if your technicians are busy or not available. The files can be manipulated/edited via PHP/ASP/Perl/CGI powered websites or automatically uploaded via FTP using the viewer to inform your customers of your business hours if you are closed, estimated delay time before a technician is available etc.  This allows you to change the customer file configuration without replacing, changing or having to upload new customer files so no matter where the customer file is located, it always has up to date information.
(This option is not required.)

It has a Built-In Repeater Mode to allow both technician and customer to connect through firewalls they don't control.

The customer module installs and connects to the technician with one click and no customer configuration. The customer has the option of connecting via the DualDesk repeater (included) or to connect directly to the technician's viewer, the customer simply leaves the ID code blank and clicks "Skip". The ID code is created ad-hoc by the technician or a PHP/ASP/Perl/CGI web page if using the web based configuration option. (This option is not required.)

Both the technician viewer and the customer modules are triple-compatible with standard mode, repeater mode and redirector mode operation. When using repeater mode, both the technician and the customer are connecting outbound through any firewalls, so there is no need to forward any ports and you don't have to spend a lot of money or time setting up a VPN gateway for temporary situations where you are connecting from hotels or other locations where you don't control the firewall or NAT. You simply run the repeater before leaving and connect to it using the viewer from your remote location.  The customer simply enters the ID number you provide and clicks "OK" instead of clicking "Skip".

The technician can also specify local commands or programs the viewer will execute when a connection is established or terminated or when listen mode is enabled or disabled (automatically or manually).  This is useful for automating billing software, notifications, updating databases and web pages or to disable or change availability links etc.

DualDesk is easy on your customer, you don't have to explain right-mouse buttons -vs- left-mouse buttons  or what system tray icons are to get them to re-connect if they forgot to grant access through their personal firewall or if you forgot to run your DualDesk viewer in listen mode. The customer simply clicks the retry button.
(This is not displayed if the connection is successful.)

Incoming Session RequestThe DualDesk Viewer lets the technician silently accept or reject an incoming customer (server) session request or shutdown (un-install) the remote server software without establishing a remote control session.  You can also disable listen mode to automatically reject requests while you are busy in another session or away from your workstation. This helps prevent abuse by unauthorized or unexpected inbound sessions if the technician is busy with another customer.  This feature is is extremely important if you don't have your customer modules password protected or in a password protected area of your website.  Even with password protection, some customers still try to connect unannounced. This allows you to control the sessions instead of being interrupted by unexpected connections.

Viewer Tool Bar Legend
Viewer Tool Bar

1. Send a “Ctrl+Alt+Del” to host: Allows you to send a “Ctrl+Alt+Del” command to the remote computer (not applicable to customer modules running in Windows 95,98, and ME).

2. Send Windows Key (or Ctrl+Esc) to host: Activates the remote computers “Start Menu.” 

3. Send Custom Key: Allows custom key stroke commands to be sent the remote computer. For example, a “Ctrl+c” can be sent without affecting the technician’s local computer.

4. Toggle Remote Input & Blank Monitor On/Off: Disables the remote computer’s mouse and keyboard and blanks or turns off the remote monitor.

5. Toggle Remote Input On/Off: Disables the remote computer’s mouse and keyboard but leaves the monitor active so the remote customer can see what you are doing.

6. Toggle View-Only Mode (LOCAL inputs) On/Off: Disables the local keyboard and mouse inputs to this session and allows you to see the remote mouse pointer movements.

7. Toggle Viewed Monitor: Toggles between remote monitors.

8. Toggle Auto Scale Screen On/Off: Auto-scales screen for best fit to your desktop.

9. Toggle Full-Screen Mode On/Off: Allows you to view the remote desktop without borders.

10. Refresh Screen: Manually refreshes / re-loads the remote desktop image.

11. File Transfer: Opens two-way file transfer, allowing you to send and/or receive single files or entire folders and sub-folders.

12. Open Chat: Initiates a 2-way chat session with remote user and pauses local mouse and keyboard control of the remote system. Minimizing the chat window restores control.

13. Show Connection Options: Displays the connection options for the session, allowing you to control connection preferences.

14. Disconnect Remote Computer: Ends the session and disconnects the remote computer.

File Transfer SessionIf your customers are on annual contracts, service calls can be an additional manpower and financial burden.  With DualDesk, you can transfer files with a simple to use, almost FTP-like interface and install them or troubleshoot their system without leaving your office. Sometimes trying to correct problems over the phone by voice can be frustrating and confusing to your customers and can take almost as long driving there.  DualDesk saves you and your customers time and frustration by giving your technician immediate direct access to their PC letting your technician get in and fix the problem so your customer can get back to work in minutes.

Click to Cnlarge --- Built-in Chat featureYou can disable the remote systems keyboard and mouse to avoid interruptions from the customer or you can disable local inputs to allow the remote customer to take control without interruptions from the technician. It has a built-in real-time chat interface, file transfer and auto-connect to the viewer built-in. DualDesk peacefully co-exists with other remote-control software, NAT Routers and Firewalls. It's a great solution for any helpdesk, tech support or administration application.  It saves a tremendous amount of time and money spent on the phone or traveling to the customer's site.   Chat and file transfers are not affected by toggling view only mode during a session.

Remote System Menu - Stop (uninstall), Re-Connect Viewer, List All Viewers, Add New Viewer, Disconnect All Viewers, System Information, System Properties, Video Properties, Sound Properties, Internet Properties, Device Manager, Reboot to Safe Mode, Emergency Reboot (force remote computer reboot), About DualDeskClick to Enlarge - Customizable remote on-screen popup timer / toolboxTo put the customer at ease, they can see everything the technician is doing and can take over full control of the session from the icon in the system tray on their computer.  They can see who is connected, terminate the session or chat with any of the remote technicians that are connected. When DualDesk exits, it automatically uninstalls itself and notifies the customer the session has ended.

The remote toolbox can display the current time on the remote system in 24 hour format (default) or a session duration timer.

DualDesk has built-in shortcuts to the 40 most used system tools and utilities on the remote system. System Configuration (boot options), OS Version, System Information, System Properties, Display Properties, Sound and Audio Properties, Device Manager, Network Properties, Internet Properties, Printers and Faxes, Registry Editor, Task Manager, Windows Explorer, Internet Explorer, Notepad, IP Config, Command Prompt as well as 10 user customizable tool commands a catch-all drag-n-drop embedded tools folder which allows you to add an unlimited number of custom tools or other files, a customizable tools website link and an end of session Feedback URL that can be used to automatically launch an email message or web page. You can also force the system to reboot (emergency reboot) or reboot the remote system into Safe Mode to allow you to remove viruses, worms, trojans, ad-ware and spyware without having to ask the remote user to hit the F8 key. After the remote system reboots in Safe Mode, it will auto-connect back to the technician with no input required from the remote customer.

In addition to the 50 built-in remote system tools, there are 3 reboot methods, 10 user customizable tool commands, customizable commands that can auto-run before and after the session, a catch-all embedded tools folder allowing you to add an unlimited number of tools by simply dropping them into a folder as well as an additional customizable link that can be used to launch your preferred tools website, a remote operator pager, built-in chat, 2 way file transfers and a user configurable feedback link that can be used to automatically launch a web page or email at the end of the session.

DualDesk remote server shutdown optionsTo end the session and remove the remote server software, simply close your viewer.  If you forwarded the customer to another technician, you can leave the remote server running, passing control of the session to the new technician. The fully automated uninstall process doesn't require rebooting or input from the customer and leaves no files, folders or registry keys behind.

Automatic session timerWhen the technician is done, the built-in automatic session timer in DualDesk gives the technician the precise duration of the session.  The timer automatically starts when the technician accepts the connection and stops when the connection is closed.  This makes billing accurate and easy.  The session details can be logged to file for automated billing or review.

Automatic View Log Prompt

Privacy and security is our top priority, there are never any 3rd party services involved with the remote session . All data that is transferred is direct point-to-point between the remote customer's system and the technician's system. All log information is stored and displayed only on the local technician's system, not on the remote customer's system.  This eliminates the possibility of the data being intercepted in transit or the need to transfer sensitive customer information across unsecured networks or mail servers.

Open Port TestDualDesk makes setting up and testing your technician stations easy.  Simply run the DualDesk viewer and test the installation by right-clicking on the DualDesk viewer icon in the system tray and selecting "Test Listening Port" from the popup menu.  The test process is automated, doesn't require manned off-site assistance and the port is tested from outside your firewall to ensure both the port and installation are working properly.  This fully automated testing process requires no input other than to click the menu item and it can be run at any time, day or night to verify everything is working correctly. It connects directly to the test utility on our server so it does not require anyone to be at a remote location, it does not establish a remote control session, your desktop is not accessed and there are no files to download.

Customer Module Creator Options
Connection Options and Customer Module Creator

The only fields required are the IP/DNS Address and TCP Port Number.
Everything else is optional.

The dualdesk creator is extremely flexible allowing you to configure your customer modules with your own company name, customizable tool commands and option to use a remote popup timer or not.  All of the settings are saved between builds to expedite updates and changes. 

DualDesk CPU Usage --- Click to enlargeDualDesk requires very little resources.  Here is a screen capture of CPU usage captured remotely via DualDesk while DualDesk was in use on a remote system. This includes all the processes running on the system including the screen capture process itself.

DualDesk lets your technicians provide better and quicker service to your customers with less out-of-pocket expenses and less time spent traveling!

DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe hotspot!Remote control on-demand in less than 5 seconds over the internet!

DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe Hot Spot!  This customer's notebook computer was repaired within minutes of his call, even before he finished ordering his lunch... now that's customer satisfaction!

DualDesk runs entirely on your own Windows based desktop computers and there are no 3rd party services involved so you retain full control of the service as well as the costs. 

DualDesk is Secure!  

  • About Security:
    The DualDesk session must be initiated by the customer, DualDesk does not accept inbound connections so no one can can access or initiate access to the customer's computer remotely. DualDesk uses industry standard end-to-end RC4 encryption to ensure data security, plus the data stream of DualDesk is compressed. To decode the data, a hacker would need to obtain the encryption key, have knowledge of when the session was happening, have access to the stream of data and then know how to decode the compressed stream before they would finally be able to see the session. This would be very difficult.

    The DualDesk Server and DualDesk viewer uses optional end-to-end MS RC4 Stream Encryption.  You have the option of using 40 bit, 56 bit or 128 bit key encryption so your sessions are secure. Unlike similar software, DualDesk does not allow inbound connections that hackers can exploit. The DualDesk Server is not capable of allowing inbound connections and the DualDesk Viewer does not provide server privileges to the technicians machines, even with the DualDesk Viewer in listen mode, permission from the technician (physically clicking the the accept incoming session button) is required before any connection is established. This helps maintain internal security on both ends, your network security is maintained.

Click Here to see items you can customize.
 

Click HERE for pricing. Click HERE to order now 

Note: Trial versions are available to download!

 

 

 

 For more information call us! +1 (813) 419-3547

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